Returns and Exchanges Policy
Regular items:
You have 7 days from your purchase to return or exchange your items. Please note that we do not issue refunds. A credit note valid throughout our store will be issued for any eligible return.
Items must be returned in their original condition, unworn and unsoiled, with their box, tags and the store receipt.
Clearance items:
All clearance and sale items are final sale. No returns, exchanges or refunds will be accepted on these products.
Online orders:
You have 7 days from the delivery of your parcel to return or exchange an item bought online. Please call us at 450 671-4312 before sending it back. You can return the item by mail or bring it back free of charge to the store at 584 avenue Victoria in Saint-Lambert. A credit note, valid in store and on our website, will be issued for any eligible return.
Return and exchange shipping:
Return shipping is always paid by the customer, including size exchanges. Original shipping fees are not refunded, and shipping a replacement item is charged according to our shipping policy.
Earrings:
For hygiene reasons, earrings are final sale unless their sealed packaging has not been opened.
Shipping outside Canada:
Customs duties, taxes and import fees charged by the destination country are paid by the customer and are not refunded.
These conditions do not affect the warranties provided under the Quebec Consumer Protection Act.