Privacy Policy

Last updated: August 2026 · Version française

Protecting your personal information is one of our top priorities. This Privacy Policy explains how Actuelle Chaussures ("we," "our" or "the Company") collects, uses, shares and protects your personal information. It is written in accordance with the laws in force in Quebec, including the Act respecting the protection of personal information in the private sector (Law 25).

1. Personal information we collect

We collect personal information through our two channels: our physical store and our online store.

In our store:

·        Contact details:  at checkout, to issue a digital receipt or create a customer account.

·        Video surveillance:  images recorded by our security cameras for loss prevention and staff safety.

·        Purchase history and preferences:  if you choose to take part in our loyalty programs or events.

On our online store:

·        Identity and contact details:  name, shipping address, billing address, email address and phone number when you create an account or place an order.

·        Payment information:  transactions are processed through secure, encrypted payment gateways (Squarespace Payments, powered by Stripe). We do not store complete banking details on our servers.

·        Browsing data:  IP address, browser type, pages visited, visit length and products viewed, collected through cookies.

2. Why we collect it

We use your personal information only for legitimate and necessary purposes:

·         To process and deliver your online orders, handle returns and provide after-sales service.

·         To manage our loyalty program and personalize your shopping experience in store and online.

·         To send newsletters, promotional offers or event invitations, only if you have explicitly agreed (opt-in).

·         To keep our website and our physical store secure.

·         To meet our legal and regulatory obligations.

3. Consent

By browsing our website or voluntarily giving us your information in store, you consent to the collection, use and sharing of your information in accordance with this policy. You may withdraw your consent to the use of your data for marketing purposes at any time (e.g. by clicking the unsubscribe link in a newsletter).

4. Sharing with third parties

We do not sell, rent or trade your personal information to third parties for commercial purposes. Your data may be shared only with trusted service providers who help us fulfill our obligations to you:

·        Shipping and logistics providers:  to deliver your parcels to your door.

·        Payment gateways:  to process your transactions securely and with encryption.

·        Technology service providers:  to run our website and send our email campaigns.

These third parties are bound by strict confidentiality obligations and may use your data only to carry out the specific tasks we assign to them.

Measurement and advertising tools: our website uses the Meta pixel (Facebook and Instagram), the Pinterest tag and Google tools (including Google Shopping) to measure site traffic and the effectiveness of our ads. These tools may set cookies and receive browsing data, such as pages visited and products viewed or purchased. You can refuse or delete these cookies in your browser settings.

5. Retention and security

Your personal information is stored on secure servers and is accessible only to employees who need it to do their jobs. We apply rigorous physical, technical and administrative safeguards (e.g. SSL/TLS protocols, restricted access) to prevent unauthorized access, loss or disclosure.

Data is kept only as long as needed for the purposes described or as required by law, after which it is securely destroyed or anonymized.

6. Use of cookies

Our online store uses cookies to improve browsing, analyze site traffic and keep items in your shopping cart. You can set your browser to block cookies, but this may limit access to some features of our site.

7. Your rights

Under Quebec's Law 25, you have important rights regarding your personal information:

·         The right to know whether we hold information about you and to obtain a copy of it.

·         The right to have inaccurate, incomplete or outdated information corrected.

·         The right to withdraw your consent to the sharing or use of your information.

·         The right to request the deletion of your data in certain specific circumstances.

8. Person in charge of the protection of personal information

For any question or comment, or to exercise your rights, please contact our person in charge of the protection of personal information:

Name: Isabelle Boyer, Owner, Actuelle Chaussures.

Company name: Actuelle Chaussures Inc.

Address: 584 Victoria, Saint-Lambert, Quebec, Canada

Email: actuellechaussures@yahoo.ca

Phone: 450-671-4312